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Kickering Myself


When I first started at Adaptive Path, one of the many striking things about how different Adaptive Path is from most other companies was explained to me by then-CEO Janice Fraser. “When we set up Adaptive Path,” she said, “We wanted the company and...
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Employee Performance Management 2.0


The world of Employee Performance Management (EPM) has had a seismic shift in the last twelve months. Many organisations are now being caught napping as their industry or government sector embrace new employee performance methodology as well as...
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Sage Advice


I've written quite a bit about Software as a Service and channels as it is one of my top areas of interest - from my personal experience at Trigo, Postini and Intacct the prevailing wisdom that SaaS and channels don't mix just doesn't make sense....
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"404" Becoming Part of English Language


People who work in the IT industry have always used lots of jargon and acronyms which are largely a mystery to those in the outside world. However, some of these phrases have gone beyond the IT department and crept into everyday language. The number...
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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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Convert Your Emails into Google Documents without


Google recently introduced a new feature in Gmail that lets you easily convert an email conversation into a Word document without having to use copy-paste. Simply click the "Create a Document" link next to any Gmail thread and the entire message...
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